Data Deletion Request

Last Updated: November 1, 2025

At LoopHome, we respect your right to control your personal data. This page outlines how you can request the deletion of your data from our systems in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

1. Your Right to Data Deletion

Under the Data Privacy Act, you have the right to request the deletion of your personal information. This includes:

• Account information (name, email, contact details)
• Usage history and activity logs
• Any content you've created or shared
• Cookies and tracking data

2. What Data Will Be Deleted

When you submit a deletion request, we will remove:

• Personal Identifiable Information: Your name, email address, phone number, and other contact details
• Account Data: Your account credentials and profile information
• User Content: Messages, conversations, and any content generated through our platform
• Usage Analytics: Your activity logs and usage patterns

3. How to Request Data Deletion

To request deletion of your data, please follow these steps:

1. Send an email to [email protected] with the subject line: "Data Deletion Request"
2. Include the following information:
   • Your full name
   • Email address associated with your account
   • Account username (if applicable)
   • Reason for deletion (optional)
3. We will verify your identity to ensure the security of your data
4. Once verified, we will process your request within 30 days

4. Processing Time

We aim to process all data deletion requests within 30 days from the date of verification. You will receive a confirmation email once the deletion is complete.

5. Exceptions

We may retain certain information if:

• Required by law or legal proceedings
• Necessary to prevent fraud or abuse
• Needed to resolve disputes
• Required for legitimate business purposes (e.g., financial records)

6. Facebook App Data Deletion

If you've connected your Facebook account to LoopHome and want to delete your data:

1. Go to your Facebook Settings
2. Navigate to "Apps and Websites"
3. Find "LoopHome" and remove it
4. Submit a deletion request using the email method above

7. Contact Us

If you have questions about data deletion or need assistance, please contact:

Email: [email protected]
Data Protection Officer: Available upon request

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For more information on your rights under the Data Privacy Act, visit the National Privacy Commission's website.